AD1 Global is looking for a Guest Service Manager for their Fort Myers property, Courtyard by Marriott Hotel. The Guest Service Manager's responsibilities include:

• Supervise the daily operations of the front desk operations and front desk staff, including the supervisor of shift closing, bank audits and daily reports.
• Assist with overall performance of the property's front desk department, including guest satisfaction, brand quality assurance, budget and labor.
• You will train all front desk staff as it relates to brand and company standards to maximize service culture.
• You will assist with sales and champion the Daily Sell Strategy.
• You will be responsible for covering shifts when associates call off during your working days.
• You will perform payment processing.
• You will assist the Executive Housekeeper twice weekly, inspect guest rooms and public areas.
• You will conduct daily reviews of guaranteed no show billing, guest ledger, and accounts receivable.
• You will be responsible for overseeing the Market (fully stocked, weekly inventory and placing orders).
• QUALIFICATIONS AND REQUIREMENTS:
• Experience working in a hotel as a Front Desk Agent or equivalent.
• Available to work weekends, holidays and evenings
• Excellent communication and problem-solving skills.
• The skills and experience to lead a team to consistently deliver exceptional guest service.
• Carrying or lifting items weighing up to 50 pounds
• Basic math skills
• Ability to problem solve and work in high pressure situations.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Evening shift
• Night shift

Work setting:

• In-person
• Resort

Work Location: In person